Technology: Linux or Windows, Apache or IIS, MySQL, PHP

E CRM is a Customer Relationship Management Software developed for a Car Retail company but can be easily adapted to any business environment since it offers a more flexible, cost-effective alternative than other proprietary applications.

It is useful for every organization of all sizes as it is developed on the pure Open Source LAMPS platform: Linux or Windows, Apache or IIS, MySQL, PHP

E CRM helps you in managing organization-wide Sales force, Marketing, Customer Support & Service Sales Force and Inventory Management needs in a single business system. In addition, you can also integrate E CRM software with your existing web application system and enhance customer communication.

Features in the E-CRM:

• Access Control allows certain information to be shared or restricted based on user credentials
• Account creation and management, with any number of contacts associated with each account
• Detailed activity history of meetings, calls, tasks, notes with option for emails for each contact, account, lead, opportunity and case
• Management of leads and sales
• Dashboard-The Dashboard provides a single-view of the important statistics about sales performance including:
• Todo List showing Summary view of upcoming appointments, open cases, leads, open tasks, sales pipeline graph, monthly calendar, and a Add todo list entry facility
• Sales lead creation and tracking, and conversion of sales leads into opportunities
• Graphical dashboard display of various actions of each salesman on monthly basis
• Each Customer links to the related account, contacts, notes, associated files, plus call and meeting activity history

Corporate Calendar

• Calendar view (by day, week, month or year) of all corporate activities, with an associated task list
• Shared calendar for viewing other users' calendars to help to avoid scheduling conflicts
• Organise and access all of your prospect and customer information in one central place – i.e. the Customer Overview
• Link tasks, notes, phone logs, and files to your accounts, business contacts, or sales opportunities so you can retrieve them quickly
• Provides managers with a comprehensive view of customer information and sales opportunities across the company and assists co-workers to fill in for each other
• Help your sales leads easily see who is working on what and what stage in the sales process each account is in
• Compose HTML emails and send them to selected records which can be administered from Admin backend settings.

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